News and blog

Efftel’s Group Log for ACD agents

For softphone users who are ACD attendants or agents, we have developed a tab called Group Log. The tab aims to make tracking of call history and flow of ACD calls easier for agents and

2017-10-16|

Better Chat functions for you from Efftel

With the October update of our platforms and services, we are glad to announce that Efftel customers can now enjoy additional features on various applications such as Efftel softphone and mobile app. The updates include

2017-10-13|

Benefits and examples of system integration

Built on open APIs and established standards, Efftel solutions allow you to integrate with numerous systems. One of the largest benefits is the system integration with CRM systems such as Salesforce and Upsales. In addition

2017-08-15|

Jabra wireless headsets – Introduction Offer

We are introducing a number of new Jabra headsets today! Take a look at our new Jabra headset guide here. Introduction offer: JABRA PRO 930 DECT wireless headset Noise cancelling microphone and advanced hearing protection

2017-08-14|

Integrate SMS text messages in your business processes

To help our customers keep their clients and staff close, Efftel has developed several practical and easy-to-use services for SMS and MMS messaging. Integrate SMS messaging with your IT systems Send SMS from your computer

2017-05-31|

Work from home and avoid the traffic jam

Today we have a major traffic jam in Stockholm. Oil spills on the Essingeleden highway result in a line of cars almost to Södertälje, 30 km South. The current forecast is that this will remain

2017-05-18|

Improve your customer service with freephone and premium-rate numbers – now also internationally!

Let customers call you for free - or charge them for it! Efftel now offers international freephone and premium-rate numbers for your business. As expectations on customer service level increase over time and more business

2017-04-25|

Improve sales and service with latest Plantronics headsets

Our customers often testify the importance of good speech quality and that it has a direct impact on their sales and customer satisfaction. Almost all employees working in sales or customer service get more productive

2017-04-25|

Call colleagues for free – All across the planet

Today, we are launching “Efftel mVoIP”— the starting point of a new communications concept. Learn how Efftel mVoIP can save your international calling costs. You can reduce or even eliminate your costs for internal calls

2017-03-16|

7 out of 10 have started using e-invoice – we hope you will too!

For the past 6 months, we at Efftel have been encouraging our customers to switch to electronic billing. We see this as a natural step as we move forward into the digitalized, cloud-based world with

2017-03-16|

We listened to you – Efftel in new style

Today, Efftel is launching its new website and branding platform. We are also implementing our new logo and refreshing the general appearance of the company. Flattering reviews At the end of last year, we interviewed

2016-06-14|

Grow internationally with communications in the cloud

Unaffected by the restrictions of national borders, Cloud-based communications are ideal solutions for companies to grow internationally. However, they are rarely used. Efftel Cross-Border (ECB) is a new concept developed by Efftel focusing on the

2016-05-19|

An upgraded answering solution for your international customers

In order to facilitate companies with their international business, we are introducing a major upgrade for our Efftel Answering Service. For many years, we offer professional answering service in cooperation with some of the market’s

2016-04-15|

Service Quality Assured – Efftel implements ITIL

As part of our commitment to provide world class customer service, all Efftel staff went through an ITIL training. Some of us, including those involved with operations and customer support will also be certified with

2016-03-30|