PBX

Efftel’s Group Log for ACD agents

For softphone users who are ACD attendants or agents, we have developed a tab called Group Log. The tab aims to make tracking of call history and flow of ACD calls easier for agents and supervisors. Group log can be displayed on a screen to check the latest status of calls for different agents and/or

2017-10-16|

Better Chat functions for you from Efftel

With the October update of our platforms and services, we are glad to announce that Efftel customers can now enjoy additional features on various applications such as Efftel softphone and mobile app. The updates include more useful functions under Chat. Through this update, Efftel aims to make your work more efficient and improve your customer

2017-10-13|

Benefits and examples of system integration

Built on open APIs and established standards, Efftel solutions allow you to integrate with numerous systems. One of the largest benefits is the system integration with CRM systems such as Salesforce and Upsales. In addition to an improved work flow, you can access all communications tools to stay close to your customers and collect relevant

2017-08-15|

Jabra wireless headsets – Introduction Offer

We are introducing a number of new Jabra headsets today! Take a look at our new Jabra headset guide here. Introduction offer: JABRA PRO 930 DECT wireless headset Noise cancelling microphone and advanced hearing protection Up to 12 hours talk time Up to 120 meters of wireless range Mono (one earphone): NOW 1 539 SEK

2017-08-14|

Integrate SMS text messages in your business processes

To help our customers keep their clients and staff close, Efftel has developed several practical and easy-to-use services for SMS and MMS messaging. Integrate SMS messaging with your IT systems Send SMS from your computer with Efftel Softphone Send and receive from multiple countries More messaging services Contact us about messaging services . Integrate SMS

2017-05-31|

Work from home and avoid the traffic jam

Today we have a major traffic jam in Stockholm. Oil spills on the Essingeleden highway result in a line of cars almost to Södertälje, 30 km South. The current forecast is that this will remain for around five hours. Many people stuck in the traffic wonder how to instead work from home, on the go

2017-05-18|

Improve your customer service with freephone and premium-rate numbers – now also internationally!

Let customers call you for free - or charge them for it! Efftel now offers international freephone and premium-rate numbers for your business. As expectations on customer service level increase over time and more business transactions are made without physical interactions, many companies are already using communications solutions based on freephone and premium-rate numbers. Up

2017-04-25|

Improve sales and service with latest Plantronics headsets

Our customers often testify the importance of good speech quality and that it has a direct impact on their sales and customer satisfaction. Almost all employees working in sales or customer service get more productive with ergonomic phone headsets that provide crisp and clear sound in all directions. Hence, Efftel continuously works with Plantronics to

2017-04-25|

Call colleagues for free – All across the planet

Today, we are launching “Efftel mVoIP”— the starting point of a new communications concept. Learn how Efftel mVoIP can save your international calling costs. You can reduce or even eliminate your costs for internal calls from your mobile across the world, and even your international roaming costs for incoming calls. Contact us about mVoIP What

2017-03-16|

We listened to you – Efftel in new style

Today, Efftel is launching its new website and branding platform. We are also implementing our new logo and refreshing the general appearance of the company. Flattering reviews At the end of last year, we interviewed a number of our customers and gathered their feedback. We asked questions such as "How satisfied are you with Efftel’s

2016-06-14|