About efftel_dev

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So far efftel_dev has created 49 blog entries.

Cinnober

Cinnober builds and operates mission-critical systems for marketplaces, banks and clearing houses. They serve clients around the world, all with their own telephone lines to Cinnober’s service desk, which is accessible by phone around the clock. Responses have to be extremely fast. Users calling in must receive help immediately. Must answer in 20 seconds

2016-06-18|

Espresso house

Espresso House is growing fast in the Nordic countries, opening new cafés at a rate of nearly one a week. When you’re growing that fast, you can’t afford to let the telephony get in the way – so Efftel has developed a set of simple procedures for this. "We have an extremely lean organization,”

2016-06-18|

We listened to you – Efftel in new style

Today, Efftel is launching its new website and branding platform. We are also implementing our new logo and refreshing the general appearance of the company. Flattering reviews At the end of last year, we interviewed a number of our customers and gathered their feedback. We asked questions such as "How satisfied are you with Efftel’s

2016-06-14|

Grow internationally with communications in the cloud

Unaffected by the restrictions of national boarders, Cloud-based communications are ideal solutions for companies to grow internationally. However, they are rarely used. Efftel Cross-Border (ECB) is a new concept developed by Efftel focusing on the optimization of cloud-based communications. This concept is tailored for companies who are aiming to increase their international presence. Why is

2016-05-19|

An upgraded answering solution for your international customers

In order to facilitate companies with their international business, we are introducing a major upgrade for our Efftel Answering Service. For many years, we offer professional answering service in cooperation with some of the market’s leading suppliers. Today, we are proud and excited to announce Kalix Tele24 as a supplier partner for Efftel External Answering

2016-04-15|

Service Quality Assured – Efftel implements ITIL

As part of our commitment to provide world class customer service, all Efftel staff went through an ITIL training. Some of us, including those involved with operations and customer support will also be certified with ITIL. What is ITIL? "ITIL is something we highly recommend! It is a framework of best practices that allows us

2016-03-30|